The worldwide gamification market is anticipated to develop from $9.1B in 2020 to $30.7B by 2025, in response to a report by MarketsandMarkets, demonstrating its rising affect throughout numerous CPG industries, together with magnificence and private care. As digital engagement turns into a key driver of shopper conduct, magnificence manufacturers are turning to gamification to boost model loyalty and gross sales.
We spoke to John Higgins, CEO of OS Studios, who supplied his insights on how gamified experiences can drive enterprise progress and strengthen shopper relationships on this evolving panorama.
Why gamification appeals to magnificence shoppers
“Make-up and sweetness regimens are hands-on by nature,” Higgins started. “Right now’s advertising methods favor extremely customized and interactive experiences,” he defined, and the advertising technique of gamification is an possibility for magnificence manufacturers to discover shopper engagement “in a approach that aligns with the hands-on nature of particular person magnificence routines.”
Gamification strategies implement gameplay components like competitions, level scoring, and group constructing. “Procuring and accumulating private care merchandise generally is a aggressive sport to some, and gamification performs into that,” Higgins mentioned.
For magnificence manufacturers, this might embody digital try-on functions or add-ons, customizable routine builders, product assortment launches into social engagement platforms, skincare diagnostic instruments, and reward-based buying incentives to create immersive model experiences that foster stronger buyer retention and differentiation in a aggressive market.
Leveraging rewards and challenges for shopper engagement
Loyalty packages and interactive challenges can drive repeat purchases. “Folks, particularly Gen Z consumers, are pushed by challenges, rewards, and competitors,” he mentioned, and “after they accumulate factors towards future purchases, they construct a long-standing relationship with their favourite model and really feel a way of accomplishment.”
Additional, he defined, “some manufacturers even incentivize social sharing with rewards and VIP bonuses, additional enhancing buyer loyalty and engagement.”
On the B2B facet, he added, cosmetics and private care product producers and suppliers can combine mechanisms like bulk buying incentives or B2B loyalty packages into distribution fashions to boost retailer partnerships and improve order volumes.
Profitable gamification methods in magnificence
Main magnificence manufacturers are already leveraging gamification successfully. For instance, as beforehand reported in CosmeticsDesign, e.l.f. Cosmetics has made nice strides within the house by way of its collaborations with Roblox and the Apple Imaginative and prescient Professional.
Higgins additionally famous that main “manufacturers like L’Oréal and Sephora are main the way in which, [and] by integrating totally immersive experiences, social engagement, and rewards, they’re driving large gross sales and creating sturdy model loyalty.”
L’Oréal’s Make-up Genius app and Magnificence Squad loyalty program display how AR and reward-based engagement can convert informal shoppers into loyal clients. Equally, Sephora’s Beautyfeed fosters community-driven interplay.
“Our latest partnership with Fenty Magnificence and Riot Video games for Arcane Season 2 on Netflix is one other standout instance,” Higgins shared. “By merging magnificence, gaming, and cosplay, this collaboration created an immersive expertise that strengthened model affinity.”
Gamification developments similar to Excellent Corp.‘s digital try-ons, Prose’s interactive quizzes, and Laniege’s community-building platforms are additionally gaining traction. “Digital try-on experiences, for instance, have gotten very talked-about as a result of they permit folks to attempt totally different make-up seems to be utilizing AR earlier than shopping for a product,” which is “not solely sensible, however enjoyable!” he mentioned.
Measuring gamification success in magnificence advertising
To evaluate the impression of gamification, manufacturers should observe “success metrics, together with engagement, conversion, and retention charges, [to] assist measure the effectiveness of gamification,” Higgins defined. For instance, he illustrated, “Completion metrics can reveal whether or not customers are interacting with gamified content material totally or dropping off mid-experience.”
For producers and suppliers, these insights supply a roadmap to integrating gamification into product launches, distribution channels, and advertising methods.
“Conversion charges are additionally essential. How usually does gamified content material flip right into a sale? What about gross sales funnels? Are they working as supposed? These metrics may help manufacturers decide whether or not their present path is the proper one,” he clarified.
Future outlook
Over the subsequent decade, magnificence “manufacturers need to increase into it to achieve a wider viewers and additional gamify their content material, [and] developments in know-how and cultural shifts will drive this evolution,” Higgins predicted.
This shift, he defined additional, is prone to be pushed by developments in AI-powered hyper-personalization improvements like “Generative AI, [which] will permit for real-time personalization, resonating with Gen Z and Gen Alpha as they develop into key magnificence shoppers.”
In the meantime, he added that sustainability-focused gamification, similar to rewards for eco-friendly purchases, can also be prone to turn into a major development.
With gamification changing into a cornerstone of digital advertising within the magnificence sector, Higgins concluded that producers and suppliers that embrace these methods will probably be well-positioned to drive progress and buyer loyalty in an more and more interactive market.
